"Affiliates" means companies related by common ownership or control.
"Aggregated Information" means information about all of our users or specific groups or categories of users that we combine together so that it no longer identifies or references an individual user.
"Data Controller" means AppyGuide, the company responsible for the use and processing of Personal Information.
"Third Parties" means companies or persons not related by common ownership or control (i.e. non-affiliates) or other unrelated individuals. Third Parties can be financial and non-financial companies, or persons other than you and AppyGuide.
"Personal Information" means information (which may include sensitive information) relating to a living individual who is or can be identified either from that information or from that information in conjunction with other information that is in, or is likely to come into, the possession of the Data Controller.
There are three general categories of information we collect.
1.1 Information You Give Us.
1.1.1 Information that is necessary for the use of the AppyGuide Platform.
We ask for and collect the following personal information about you when you use the AppyGuide Platform. This information is necessary for the adequate performance of the contract between you and us and to allow us to comply with our legal obligations. Without it, we may not be able to provide you with all the requested services.
1.1.2 Information you choose to give us.
You may choose to provide us with additional personal information in order to obtain a better user experience when using AppyGuide Platform. This additional information will be processed based on your consent.
1.1.3 Information that is necessary for the use of the Payment Services.
The Payments Data Controller needs to collect the following information, as it is necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:
1.2 Information We Automatically Collect from Your Use of the AppyGuide Platform and Payment Services.
When you use the AppyGuide Platform and the Payment Services, we automatically collect information, including personal information, about the services you use and how you use them. This information is necessary for the adequate performance of the contract between you and us, to enable us to comply with legal obligations and given our legitimate interest in being able to provide and improve the functionalities of the AppyGuide Platform and Payment Services.
This information is necessary for the adequate performance of the contract between you and AppyGuide Payments and to allow the provision of the Payment Services.
1.3 Information We Collect from Third Parties.
AppyGuide and AppyGuide Payments may collect information, including personal information that others provide about you when they use the AppyGuide Platform and the Payment Services, or obtain information from other sources and combine that with information we collect through the AppyGuide Platform and the Payment Services. We do not control, supervise or respond for how the third parties providing your information process your personal data, and any information request regarding the disclosure of your personal information to us should be directed to such third parties.
We use, store, and process information, including personal information, about you to provide, understand, improve, and develop the AppyGuide Platform, create and maintain a trusted and safer environment and comply with our legal obligations.
2.1 Provide, Improve, and Develop the AppyGuide Platform.
We process this information given our legitimate interest in improving the AppyGuide Platform and our Members’ experience with it, and where it is necessary for the adequate performance of the contract with you.
2.2 Create and Maintain a Trusted and Safer Environment.
We process this information given our legitimate interest in protecting the AppyGuide Platform, to measure the adequate performance of our contract with you, and to comply with applicable laws.
2.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing.
We will process your personal information for the purposes listed in this section given our legitimate interest in undertaking marketing activities to offer you products or services that may be of your interest. You can opt-out of receiving marketing communications from us by changing your notification settings within your AppyGuide Account.
2.4 How the Payments Data Controller uses the Information Collected.
The Payments Data Controller processes this information given its legitimate interest in improving the Payment Services and its users’ experience with it, and where it is necessary for the adequate performance of the contract with you and to comply with applicable laws.
3.1 With Your Consent.
Where you have provided consent, we share your information, including personal information, as described at the time of consent, such as when you authorize a third party application or website to access your AppyGuide Account or when you participate in promotional activities conducted by AppyGuide partners or third parties.
3.2 Profiles, Listings, and other Public Information.
The AppyGuide Platform lets you publish information, including personal information, that is visible to the general public. For example:
Based on our legitimate interest to promote the AppyGuide Platform we may display parts of the AppyGuide Platform (e.g., your Story or your public profile page) on sites operated by AppyGuide’s business partners, using technologies such as widgets or APIs. If your Stories or public profile pages are displayed on a partner’s site, information from your public profile page may also be displayed.
Information you share publicly on the AppyGuide Platform may be indexed through third party search engines. We do not control the practices of third party search engines, and they may use caches containing your information.
3.3 Compliance with Law, Responding to Legal Requests, Preventing Harm and Protection of our Rights.
AppyGuide and AppyGuide Payments may disclose your information, including personal information, to courts, law enforcement or governmental authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or if such disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with legal process and to respond to claims asserted against AppyGuide, (iii) to respond to verified requests relating to a criminal investigation or alleged or suspected illegal activity or any other activity that may expose us, you, or any other of our users to legal liability, (iv) to enforce and administer our Terms of Service, the Payment Terms or other agreements with Members, or (v) to protect the rights, property or personal safety of AppyGuide, its employees, its Members, or members of the public.
These disclosures may be necessary to comply with our legal obligations, for the protection of your or another person's vital interests or for the purposes of our or a third party’s legitimate interest in keeping the AppyGuide Platform secure, preventing harm or crime, enforcing or defending legal rights, or preventing damage.
Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon AppyGuide’s property, its Members and the AppyGuide Platform. In instances where we comply with legal requests without notice for these reasons, we will attempt to notify that Member about the request after the fact where appropriate and where we determine in good faith that we are no longer prevented from doing so.
3.4 Service Providers.
AppyGuide and AppyGuide Payments uses a variety of third party service providers to help us provide services related to the AppyGuide Platform and the Payment Services. Service providers may be located inside or outside of the European Economic Area (“EEA”).
AppyGuide and the AppyGuide Payments will need to share your information, including personal information, in order to ensure the adequate performance of our contract with you.
3.5 Corporate Affiliates.
To enable or support us in providing the AppyGuide Platform and the Payment Services, we may share your information, including personal information, within our corporate family of companies (both financial and non-financial entities) that are related by common ownership or control.
3.6 Social Media Platforms.
Where permissible according to applicable law we may use certain limited personal information about you, such as your email address, to hash it and to share it with social media platforms, such as Facebook or Google, to generate leads, drive traffic to our websites or otherwise promote our products and services or the AppyGuide Platform. These processing activities are based on our legitimate interest in undertaking marketing activities to offer you products or services that may be in your interest.
The social media platforms with which we may share your personal data are not controlled or supervised by AppyGuide. Therefore, any questions regarding how your social media platform service provider processes your personal data should be directed to such provider.
Please note that you may, at any time ask AppyGuide to cease processing your data for these direct marketing purposes by sending an e-mail to firstname.lastname@example.org with subject line: Opt-Out.
For any jurisdiction in which we facilitate the Collection and Remittance of Taxes, Storytellers and Travellers expressly grant us permission, without further notice, to store, transfer and disclose data and other information relating to them or to their transactions and applicable VAT, Sales and other Taxes, including, but not limited to, personally identifiable information such as Storyteller’s or Traveller’s name, country of residence, transaction dates and amounts, contact information and similar information, to the relevant Tax Authority.
3.8 Business Transfers.
3.9 Aggregated Data.
We may also share aggregated information (information about our users that we combine together so that it no longer identifies or references an individual user) and other anonymised information for regulatory compliance, industry and market analysis, demographic profiling, marketing and advertising, and other business purposes.
4.1 Analysing your Communications.
We may review, scan, or analyse your communications on the AppyGuide Platform for fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyse messages to mask contact information and references to other websites. In some cases, we may also scan, review, or analyse messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. However, occasionally we may need to manually review some communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyse your communications to send third party marketing messages to you, and we will not sell reviews or analyses of these communications.
These activities are carried out based on AppyGuide's legitimate interest in ensuring compliance with applicable laws and our Terms, preventing fraud, promoting safety, and improving and ensuring the adequate performance of our services.
4.2 Linking Third Party Accounts.
You may link your AppyGuide Account with your account at a third party social networking service. Your contacts on these third party services are referred to as “Friends.” When you create this link:
We only collect your information from linked third party accounts to the extent necessary to ensure the adequate performance of our contract with you, or to ensure that we comply with applicable laws, or with your consent.
4.3 Google Maps/Earth.
The AppyGuide Platform may contain links to third party websites or services, such as third party integrations, co-branded services, or third party-branded services ("Third Party Partners"). AppyGuide doesn’t own or control these Third Party Partners and when you interact with them, you may be providing information directly to the Third Party Partner, AppyGuide, or both. These Third Party Partners will have their own rules about the collection, use, and disclosure of information. We encourage you to review the privacy policies of the other websites you visit.
You may exercise any of the rights described in this section before your applicable AppyGuide Data Controller and Payments Data Controller by sending an email to email@example.com. Please note that we may ask you to verify your identity before taking further action on your request.
6.1 Managing Your Information.
You may access and update some of your information through your Account settings. If you have chosen to connect your AppyGuide Account to a third-party application, like Facebook, you can change your settings and remove permission for the app by changing your Account settings. You are responsible for keeping your personal information up-to-date.
6.2 Rectification of Inaccurate or Incomplete Information.
You have the right to ask us to correct inaccurate or incomplete personal information concerning you (and which you cannot update yourself within your AppyGuide Account).
6.3 Data Access and Portability.
In some jurisdictions, applicable law may entitle you to request copies of your personal information held by us. You may also be entitled to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).
6.4 Data Retention and Erasure.
We generally retain your personal information for as long as is necessary for the performance of the contract between you and us and to comply with our legal obligations. If you no longer want us to use your information to provide the AppyGuide Platform to you, you can request that we erase your personal information and close your AppyGuide Account. Please note that if you request the erasure of your personal information:
6.5 Withdrawing Consent and Restriction of Processing.
Where you have provided your consent to the processing of your personal information by AppyGuide you may withdraw your consent at any time by sending a communication to AppyGuide specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal. Additionally, in some jurisdictions, applicable law may give you the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing and pending the verification whether the legitimate grounds of AppyGuide override your own.
6.6 Objection to Processing.
In some jurisdictions, applicable law may entitle you to require AppyGuide and AppyGuide Payments not to process your personal information for certain specific purposes (including profiling) where such processing is based on legitimate interest. If you object to such processing AppyGuide and/or AppyGuide Payments will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or such processing is required for the establishment, exercise or defence of legal claims.
Where your personal information is processed for direct marketing purposes, you may, at any time ask AppyGuide to cease processing your data for these direct marketing purposes by sending an e-mail to firstname.lastname@example.org.
6.7 Lodging Complaints.
You have the right to lodge complaints about the data processing activities carried out by AppyGuide and AppyGuide Payments before the competent data protection authorities.
California Privacy Rights
California law permits Members who are California residents to request and obtain from us once a year, free of charge, a list of the third parties to whom we have disclosed their personal information (if any) for their direct marketing purposes in the prior calendar year, as well as the type of personal information disclosed to those third parties. See the “Contact” section for where to send such requests. AppyGuide and AppyGuide Payments do not share personal information with third parties for their own direct marketing purposes without your prior consent. Accordingly, you can prevent disclosure of your personal information to third parties for their direct marketing purposes by withholding consent.
We are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration. Some of the safeguards we use to protect your information are firewalls and data encryption, and information access controls. If you know or have reason to believe that your AppyGuide Account credentials have been lost, stolen, misappropriated, or otherwise compromised or in case of any actual or suspected unauthorized use of your AppyGuide Account, please contact us following the instructions in the Contact Us section below.
The AppyGuide Platform is meant for adults and children over 13 years old. We ask you to refrain from creating an account or transmitting personal data for children under 13.