Help

Frequently Asked Questions
Is account registration required?

Signing up is easy. Go to App Store or Google Play and download AppyGuide onto your smartphone. Once you open the app it will ask you to continue with Facebook or register with your email.

What does your app do?

Our app gives you access to some of the best audio guides created by world’s top experts in art and history. With AppyGuide you will be able to engage with artwork and history of Florence on a whole new level. We have other cities coming up shortly!

Who creates your stories?

Our stories are created by third-party authors who are scholars and specialists in various subjects including history, art, archaeology, architecture, theology, religious studies, philosophy and literature. Typically, our authors are university professors, Ph.D. students, museum curators, archaeologists, researchers, art conservators, restorers and other art and history specialists.

How do you secure my payment information?

Depending on whether you use iOS or Android, you will be paying either with Apple Pay or Google Pay. Both, Apple Pay and Google Pay are designed with your security and privacy in mind and protect your payment info with multiple layers of security. To find out more, please visit Apple Pay and Google Pay websites.

How many times can I listen to a story I purchased?

You can listen to a purchased story as many times as you like. We believe that once you buy content it is yours to enjoy.

Can I share a purchased story with someone else?

Unfortunately, you cannot share a story you purchased with others. Let’s be fair, the author worked hard to create this story and it’s only fair to appreciate time and effort spent on making your trip memorable.

Can I rate a story I listened to?

Absolutely! In fact, we’ll ask you to rate every story you’ve listened to. The rating screen will automatically appear once you’ve finished listening to the story. All you need to do is tap once to leave your rating. If you’d like to comment more, we left some extra space for you to do that, but it’s not obligatory.

How do I report an issue with a story?

Reporting an issue with a story is easy. As you listen to a story, you will see a little bug symbol on the right-hand side. Tap on it and tell us what went wrong.

In what cities is AppyGuide available?

Currently, AppyGuide is available only in Florence. However, we are working hard to bring it to other places across the world.

Do I need Internet connection to use AppyGuide?

While you do need Internet to find and purchase stories, you don’t need it to listen to audio guides you have already purchased and downloaded onto your smartphone. Thus, even without Internet connection you can use our city map and listen to stories you downloaded.

I can’t find a story I want. Why is that?

Our content is carefully curated, however, we can’t control which topics our art and history specialists choose. In fact, we believe this to be one of our strengths as we give our authors the freedom to show us history and art through their eyes.

What do I need to use AppyGuide?

All you need is your smartphone and Internet connection.

I am a registered traveller. Can I become a storyteller?

If you qualify as a storyteller, then yes! Read here how to become AppyGuide’s contributor.

How do I sign up?

To apply as a storyteller and start publishing stories you can sign up here.

Who can become a storyteller?

If you are a scholar or specialist in history, art, archaeology, architecture, theology, religious studies, philosophy, literature or any other related subject, join our expert community now. Typically, our authors are university professors, Ph.D. students, museum curators, archaeologists, researchers, art conservators, restorers and other art and history specialists.

How long does it take to approve a storyteller?

When you hit the “Publish” button for your first story, it will be sent to our approval committee. Once we review your profile along with the submitted audio story and ensure that those meet our quality criteria, you’ll get approved and your story will get published.

How do I create a story?

Once you register as a storyteller, you will see a whole lot of useful tools on your dashboard, including “Add a story” tab. We tried to make it as simple as possible so that you could focus on the content. Once you’ve clicked on “Add a story”, you can name your story, add a brief description, set location(s) for where the story will be displayed on the map, record your audio and, finally, add a few photos.

Can I edit or delete a story I created?

Yes, you can always edit or delete a story after publishing it.

In what languages can I do a story?

You can do your story in English, Italian, French, Russian, Spanish, Chinese and German. Our app and website are currently available only in English, but we intend to translate it to other languages as we grow.

How do I create a story that sells?

Remember that travellers are listening to your story, because they want to hear something they can never learn from a regular tour guide. Your story should be more in-depth, creative and connect your audience to the subject of a story on a more profound level. Here are a few guidelines on how to make your stories stand out:

  • Be authentic. Use everyday language, ask questions, express emotions as if you were standing in front of your listeners.
  • Show your passion.  Feel free to show your passion and demonstrate deep knowledge of the subject. Provide your listeners with real behind-the-scenes knowledge, something they wouldn't be able to easily find on their own.
  • Time yourself. While we do not limit the time of your audio, we believe that people prefer to hear stories that are 3-4 minutes long. If you prefer to make it longer, that's fine, but we highly recommend not to go over 8 minutes.
  • Control background noise. Make sure the environment isn't too distracting or noisy. While a little bit of noise (like church bells) can add to the ambiance, too much of it can make your audio incomprehensible.
  • Be visual. Your audience will appreciate if you show them photos of what you talk about.
  • Check your facts.  Finally, always check your facts before publishing a story.
How do I achieve good sound quality?

  • Be close to the recording device
  • Sit down in a quiet room away from any noise-producing devices, including A/C units, heaters, fridges and even your laptop ventilation fans
  • If you are using your smartphone to record
    • Turn your airplane mode on to avoid receiving call or text message beeps while recording
    • Set your smartphone on a soft surface to prevent any vibration of the device
  • Angle the microphone towards you. Sometimes even small shifts in how your microphone is positioned can make a big difference.
How do I record an audio with a smartphone?

For Android:
  • Select and download free app like "Audio Recorder" on Google Play
  • Tap "Install" to install the voice recorder
  • Open the voice recording app that you’ve downloaded
  • Tap the red "Record" button to start recording
  • Tap the red button again to stop recording
For iPhone:
  • Open “Voice Memos” app (iPhone’s default audio recorder)
  • Tap the red “Record” button in the middle of your screen to start recording
  • Tap the red button again to stop recording
What’s the formula for my earnings?

Your earnings are calculated based on the number of times your story has been purchased through the app. To provide you with a great platform, AppyGuide takes a commission from your total earnings. The commission fee is shown in your earnings report as “AppyGuide Fees":

  • Gross Earnings – your earnings before Your earnings depend on how many stories you create, as well as on how popular they are among listeners. The more stories you have and the better they are, the higher are your earnings. You record a story once and off it goes, allowing you to earn money every time it sells. Below, we show you an example of how your earnings would look like if you just had 10 or 20 stories recorded on file: AppyGuide fees and VAT
  • AppyGuide Fees
  • Net Earnings – your earnings net of AppyGuide fees and VAT
How much can I earn with AppyGuide?

Your earnings depend on how many stories you create, as well as on how popular they are among listeners. The more stories you have and the better they are, the higher are your earnings. You record a story once and off it goes, allowing you to earn money every time it sells. Below, we show you an example of how your potential earnings could look like if you had 10, 50 or 100 stories published:

Fee earned per story sale* (€) 0.20
Total stories created 10
Per day Per week Per month Per year
Times each story purchased on average 3 21 84 1,008
Your total net earnings* (€) 6 42 168 2,190
* Net of AppyGuide commission fee to support this platform.
Fee earned per story sale* (€) 0.20
Total stories created 50
Per day Per week Per month Per year
Times each story purchased on average 3 21 84 1,008
Your total net earnings* (€) 30 210 840 10,950
* Net of AppyGuide commission fee to support this platform.
Fee earned per story sale* (€) 0.20
Total stories created 100
Per day Per week Per month Per year
Times each story purchased on average 3 21 84 1,008
Your total net earnings* (€) 60 420 1.680 21,900
* Net of AppyGuide commission fee to support this platform.
How do I know what I earned?

It's easy! Just log into your storyteller profile and go to “My earnings”. You will be able to see your earnings by day, week and month.

Where can I see other statistics like number of views or average story rating?

As you log into your profile on our website, you will get access to all types of useful stats including ratings, number of views, most popular and least popular stories, etc.

Do I get to see reviews written by people who purchased my stories?

Yes, you do. We believe that being able to see ratings of your listeners will help you better understand your audience and improve your results.

I am a registered storyteller; can I use your app as a traveller too?

Yes, you can. Just download our app on App Store or Google Play onto your smartphone and sign in with your current user name and password (or through Facebook).

How do I see what stories are already available on AppyGuide?

You can see stories published by other storytellers if you download our app onto your mobile device.